About - ASIST® Code of Practice - Code of Practice
ASIST® agrees to operate within the principles and quality standards of the RACA Security Training Framework. This includes a commitment to recognise the training qualifications issued by other RACA Training Organisations.
1. Legislative Requirements
ASIST® will meet all legislative requirements of State and Federal Governments. In particular, Workplace Health and Safety and Workplace Relations will be met at all times.
2. Access and Equity
All students will be recruited in an ethical and responsible manner and consistent with the requirements of ASIST®'s RACA Quality Manual. Our Access and Equity Policy ensures that trainee selection decisions comply with equal opportunity legislation.
Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience.
3. Quality Management Focus
We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of trainee assessment results and qualifications. These will be appropriate to the competence achieved by trainees and will be issued in accordance with national guidelines.
Our quality focus includes:
- a Recognition of Prior Learning Policy,
- a fair and equitable Refund Policy,
- a Grievance and Appeal Policy,
- an Access and Equity Policy, and
- where appropriate, student welfare and guidance services.
Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy training to be referred to appropriate support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients.
4. Client Service
Our trainee information will ensure that all fees and charges are known to trainees before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.
5. External Review
ASIST® agrees to participate in external monitoring and audit processes required by the RACA Quality Assurance Service.
6. Management and Administration
ASIST® has policies and management strategies that ensure sound financial and administrative practices. Management guarantees the organisation's sound financial position and safeguards trainee fees until used for training/assessment. We have a Refund Policy that is fair and equitable. Trainee records are managed securely and confidentially and are available for trainee perusal on request. ASIST® has adequate insurance policies.
7. Marketing and Advertising
ASIST® markets our vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.
8. Training and Assessment Standards
ASIST® has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the requirements of the Security Training Framework. Adequate facilities, equipment and training materials will be utilised to ensure the learning environment is conducive to the success of trainees.
9. Sanctions
ASIST® will honour all guarantees outlined in this Code of Practice. We understand that if we do not meet the obligations of this Code or supporting regulatory requirements, we may have our QAS accreditation as a RACA Training Organisation withdrawn.
10. Information and Support Services
ASIST® will provide trainees with timely and accurate details of:
- Course information;
- Costs;
- Refund policy;
- Competency standards;
- Learning outcomes;
- Assessment criteria;
- Assessment results; and
- Grievance procedures and avenues of appeal.
ASIST® will provide trainee support services that include:
- Follow up advice for a period of two years following the end of a course; and
- Full support during the course, including (where appropriate) telephone counselling and a fax service for the submission or return of assignments.