About - ASIST® Code of Practice - Refund Policy
All course fees are payable in advance. All monies received are placed in a separate account and are not accessed until the course starts. When courses are longer than one day, a proportion of fees paid for that course will remain in that account until the course is completed, to ensure pro-rata refunds for eligible applicants. Computer based courses are deemed to start on the day of payment.
1. Cancelled Courses
Should ASIST® cancel any course, participants are entitled to a full refund or transfer of funds to a future course.
2. Medical or Personal Hardship
Applicants who are unable to complete a self-paced computer course and can provide a medical certificate or show extreme personal hardship may be granted a refund. An applicant’s failure to ensure their computer meets the minimum specification is not grounds for a refund.
3. Termination of Employment
Termination of employment is not grounds for a refund if training or assessment has been completed and submitted to ASIST® for accreditation.